Legal
Refund & Cancellation Policy
Last updated: September 2026
We keep refunds simple and fair. This policy covers digital products, stock footage, workshops, and consultations sold on this Website.
1. Digital Products & Stock Footage
Due to the instantly accessible nature of digital goods, all sales are final and non-refundable once payment is completed. Exceptions: (a) technical failure — the file is corrupted or will not download and we cannot resolve it within 72 hours; (b) duplicate/accidental double payment — the extra charge is refunded in full. Approved refunds are processed to the original payment method within 5–7 business days via Razorpay.
2. Workshop Cancellations (by you)
Cancel 14+ days before your batch: full refund. Cancel 7–13 days before: 50% refund or a free transfer to the next batch. Cancel within 7 days of the batch: non-refundable, but your advance can be adjusted against a future batch once, subject to seat availability.
3. Workshop Cancellations (by us)
If we cancel or reschedule a workshop (weather, permissions, low enrolment, or unforeseen circumstances), you choose: a 100% full refund or a priority seat in the next batch at no extra cost.
4. Consultation Calls
1:1 consultations can be rescheduled once with 12+ hours notice. No-shows are non-refundable. If we miss the scheduled call, you get a full refund or a free reschedule — your choice.
5. How to Request
Email screenextfilms@gmail.com with your Booking/Order ID and payment reference. We respond within 48 hours.